Shipping Protection & Tipping Policy
At Zoyacasa, our primary goal is to ensure you enjoy a seamless and delightful shopping journey. To empower our customers with greater flexibility and peace of mind, we provide optional enhancements during the checkout process.
1. 100% Optional Add-On Services Please be aware that both Shipping Protection and Tipping are entirely voluntary. These are not mandatory charges and will only be applied to your total if you actively select them.
- Shipping Protection: A supplementary service designed to safeguard your order against unforeseen events such as loss, damage, or theft during delivery.
- Tipping: An optional gesture to express gratitude toward our hardworking fulfillment and customer care staff.
2. Understanding Shipping Protection By electing to include Shipping Protection, your package gains coverage against various transit-related complications. For a comprehensive breakdown of what is covered and any exclusions, please review our detailed policy page here: https://zoyacasa.com/policies/shipping-protection (Note: Ensure you have created this specific URL page on your site)
3. Refunds & Change of Mind Your complete satisfaction is our priority at Zoyacasa. Should you decide to add Shipping Protection or a Tip and later change your mind, we gladly offer a full refund for those specific add-on amounts—no questions asked.
We will expedite your refund request, even in cases where your order is already in transit. Whether it was a simple checkout error or a change of heart, you remain fully eligible to have these voluntary fees refunded.
4. Get in Touch If you need to request a refund for these optional services or require any further assistance, please connect with us via the following methods detailed on our Contact Us page:
- Call/Text: +1 (650) 629-7033
- Email: support@zoyacasa.com
Our dedicated customer support team is always on standby to resolve your concerns promptly and ensure a worry-free experience with Zoyacasa.